We only issue refunds when the cancellation is made at least 31 days before the start of the reservation. In every case, we deduct a 5% management fee to cover banking commissions, reimbursement handling costs, and related administrative expenses.
When do I make the payment?
You must complete the payment before we deliver the bicycle, in cash or by any accepted card, covering the full rental period. We also require a security deposit ranging from €50 to €1000 depending on the selected model, which you secure by card by providing the card number and expiration date. You can review the exact deposit amount on each bicycle’s product page.
What is the cost of the home delivery and collection service?
Prices vary depending on the area and the total rental amount. You can check all updated rates in the “Services” section of our website.
Can I rent a bike for just one day?
Absolutely. You only need to check the availability of the model you want for your chosen dates. You can do this directly on our booking engine.
How do I make a reservation?
You can book your bike directly through our online booking system, or if you’re nearby, visit us at our store located at Puerto Deportivo de Fuengirola, No. 356.
I couldn’t return the bike on time. Is there an extra charge?
Yes, the extra cost will depend on the additional time you keep the bike. You should come to our office as soon as possible to pay the difference. Terral Bike Rental S.L. reserves the right to cancel the rental extension.
I have a mechanical issue during my guided route in Málaga. Can you pick me up?
All our bikes are thoroughly checked before delivery. If the issue is due to a material fault, we will handle the transportation. If it’s due to misuse, we can repair or collect the bike after payment of the transport cost.
If I fall and damage the bike, how is it handled?
The deposit covers minor damage. If the repair exceeds that amount, the client must pay the remaining balance.
Do I have accident insurance on the road?
Each bike includes mandatory Third-Party Liability insurance. By signing the rental agreement, the client confirms they have sufficient funds to cover any risks not included in the insurance. Following road regulations is the sole responsibility of the cyclist.
What should I do in case of an accident?
Contact the local authorities and notify us immediately of your location so we can assist you as soon as possible.
What should I do in case of theft?
You must file a police report in the municipality where the theft occurred. Insurance does not cover theft, so the client must pay the full value of the stolen equipment. If you have travel insurance, we will provide an invoice to help you claim reimbursement.
Can I modify the bike during the rental period?
No. It is strictly forbidden to modify, disassemble, or tamper with the bicycle. Any alteration may result in the loss of the deposit and termination of the contract.
Do you ship bicycles outside the province of Málaga?
We can arrange bicycle transport to other areas based on a personalized quote. Contact us for more information about rates and availability depending on your destination.
Do you offer second-hand bicycles?
At Terral Bike, we regularly renew our stock, so we offer high-quality second-hand bikes with maintenance guarantees. You can check available models in our store or via our contact form.
What maintenance is carried out before delivering a bike?
We thoroughly inspect all our bikes: brakes, transmission, tires, battery (for e-bikes), and cleaning. We guarantee every bike is in top condition before each rental.
