We only issue refunds when the cancellation is made at least 31 days before the start of the reservation, and in every case a 5% management fee will be deducted to cover banking commissions, reimbursement handling costs, and related administrative expenses.
When do I make the payment?
Payment must be completed prior to bicycle delivery, either in cash or by any accepted card, covering the full rental period, and a security deposit ranging from €50 to €500 will be required depending on the selected model, which must be secured by card by providing the card number and expiration date; the exact deposit amount can be reviewed on each bicycle’s product page.
What is the cost of the home delivery and collection service?
Prices vary depending on the area and the total rental amount. You can check all updated rates in the “Services” section of our website.
Can I rent a bike for just one day?
Yes, absolutely. You’ll just need to check the availability of the model you want for your selected date.
How do I make a reservation?
You can book your bike directly through our online booking system, or if you’re nearby, visit us at our store located at Puerto Deportivo de Fuengirola, No. 356.
If I book a guided route with the company, what should I bring?
Wearing a helmet is mandatory for all riders, while the rest of the equipment is optional but highly recommended. If you don’t have your own gear, we offer all necessary equipment for rent or purchase, including helmet, clothing, shoes, bike, and nutrition for the route.
I couldn’t return the bike on time. Is there an extra charge?
Yes, the extra cost will depend on the additional time you keep the bike. You should come to our office as soon as possible to pay the difference. Terral Bike Rental S.L. reserves the right to cancel the rental extension.
I have a mechanical issue during my guided route in Málaga. Can you pick me up?
All our bikes are thoroughly checked before delivery. If the issue is due to a material fault, we will handle the transportation. If it’s due to misuse, we can repair or collect the bike after payment of the transport cost.
If I fall and damage the bike, how is it handled?
The deposit covers minor damage. If the repair exceeds that amount, the client must pay the remaining balance.
Do I have accident insurance on the road?
Each bike includes mandatory Third-Party Liability insurance. By signing the rental agreement, the client confirms they have sufficient funds to cover any risks not included in the insurance. Compliance with road regulations is the sole responsibility of the cyclist.
What should I do in case of an accident?
You must contact the local authorities and notify us immediately of your location so we can assist you as soon as possible.
What should I do in case of theft?
You must file a police report in the municipality where the theft occurred. Theft is not covered by insurance, so the client must pay the full value of the stolen equipment. If you have travel insurance, we will provide an invoice to help you claim reimbursement.
Can I modify the bike during the rental period?
No. It is strictly forbidden to modify, disassemble, or tamper with the bicycle. Any alteration may result in the loss of the deposit and termination of the contract.
Do you ship bicycles outside the province of Málaga?
Yes. We can arrange bicycle transport to other areas based on a personalized quote. Contact us for more information about rates and availability depending on your destination.
Do you offer second-hand bicycles?
Yes. At Terral Bike, we regularly renew our stock, so we offer high-quality second-hand bikes with maintenance guarantees. You can check available models in our store or via our contact form.
What’s included in the tours or guided routes?
Our tours include a local guide, bicycle (standard or electric), helmet, liability insurance, and on-route assistance. Some tours also include food, transport, and professional photos of the experience.
What maintenance is carried out before delivering a bike?
All our bikes are thoroughly inspected: brakes, transmission, tires, battery (for e-bikes), and cleaning. We guarantee every bike is in top condition before each rental.
